Luxury hospitality group with over 30 years of world-class service in Victoria Falls

Delivering 5-star hospitality service for over 30 years in the heart of Zimbabwe’s tourism capital, Victoria Falls. The Palm Hospitality Group proudly represents leading hotel properties, Ilala Lodge Hotel and the Palm River Hotel, both establishments are ideally located within minutes of Africa’s Natural World Wonder, Victoria Falls.


Just 8 minutes from Victoria Falls


A New Dimension of Luxury


Our History

The Palm Hospitality Group (PVT) Ltd. was founded in 1970 as Spencer’s Creek (Pvt) Ltd. In 1991 the group unveiled its first property, Ilala Lodge Hotel, owned and operated by the Brown family who are proudly involved in the daily operations of the Palm Hospitality Group’s hotels. In 2021, the Palm Hospitality Group unveiled the Palm River Hotel, adding another 73 rooms of unparalleled luxury situated along the banks of the iconic Zambezi River, among towering indigenous trees and only 4 kilometres from Africa’s Natural World Wonder, Victoria Falls.

At its inception, Ilala Lodge Hotel opened as a boutique family-run and operated hotel with 16 bedrooms. The property has evolved through various expansion phases to reach its current status of 73 rooms and luxury suites in 2018. Ilala Lodge Hotel is ideally located only 8 minutes from the spectacular Victoria Falls, in Zimbabwe. As Zimbabwe’s closest hotel to the natural World Wonder, the family-run hotel is equipped with 73 stylish and well-appointed rooms, offering ultimate comfort and luxury. The hotel is renowned for delivering true Zimbabwean hospitality for over 30 years with attentive, welcoming staff and friendly staff who ensure a memorable visit to the popular travel destination of Victoria Falls.

Conveniently located just 8 minutes drive from Victoria Falls town centre, the 5-star rated River Hotel introduces a new dimension of luxury without compromising a sense of home comfort. Vast and unimpeded views of the Zambezi River are complimented by surrounding indigenous flora that encompass a tranquil, peaceful, and private sanctuary, placed within a convenient and central location in Victoria Falls. Both Ilala Lodge Hotel and the Palm River Hotel are ideally situated within minutes of the mighty Victoria Falls, in the heart of the popular tourist destination of Victoria Falls, Zimbabwe.

CSR & Sustainability


The Palm Hospitality Group (PHG) Foundation was formed in 2022, combining years of successfully completed community projects by Ilala Lodge Hotel together with the like-minded and dynamic employees of the Palm River Hotel. Together, the PHG Foundation forms a passionate committee endeavouring to bring about meaningful and practical solutions to aid the local community of Victoria Falls.

The PHG Foundation has completed multiple community and responsible tourism projects covering environmental preservation, recycling, community support, wildlife protection, local fundraisers and numerous other initiatives that aid the community and preserve the rich cultural heritage of Victoria Falls. The PHG Foundation’s towards a sustainable footprint includes energy saving via use of solar power and hydroelectricity, sustainable borehole water sourpledge cing, waste reduction and an extensive recycling program.

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